Friends and Family

The Friends and Family Test (FFT) is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. Collection of feedback from providers of NHS funded acute services for inpatients (including independent sector organisations that provide acute NHS services) and patients discharged from A&E (type 1 & 2) began in April 2013, and was extended to include women of any age who use NHS funded maternity services from October 2013.

Since January 2015 the FFT was extended to capture feedback from GPs and NHS funded Community and Mental Health services.

Results of the Friends and Family Test for the Practice can be viewed below