We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint you can speak with Denise the practices Patients Liaison Officer, complete the online complaint form on the website, submit a written letter to the practice, or collect a complaints form from reception.
If you do not wish to make a complaint directly to the practice you can contact the commissioner of a primary care service, NHS Cheshire and Merseyside by:
Telephone: 0800 132 996
E-mail: enquiries@cheshireandmerseyside.nhs.uk
Please see below for the practices full complaints procedure.
If you are dissatisfied with the outcome you have the right to contact either of the organisations below:
Ombudsman
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Website www.ombudsman.org.uk
Care Quality Commission
Tel no: 03000 616161
Email: enquiries@cqc.org.uk