Appointments

Urgent appointments

Routine appointments

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• By text or email

Appointments by phone, or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you are unable to keep your appointment for any reason, please contact the practice as soon as possible.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. A clinician will phone you first to understand what you need.

Home visits are for housebound patients only, there are of course exceptions if patients genuinely cannot get to the practice for any reason, please speak to reception who can advise you more.

Home visits need to be requested before 11am each working day.

To request a home visit please contact the reception team on 0151 424 3986 who can arrange this for you.